My customer gets a big problem
One of my Indonesian customers, Peter, is very satisfied with our unit price and services. I'm so glad that he regards me as his good friend. To inspect the quality of our displays, he intends to place a sample order with us.
Our samples are provided free of charge, but there's a standard policy: customers are required to pay a $100 sample fee in advance. Once we receive the bulk order, the $100 fee will be fully refunded to the customer. All of my customers have no objection to this arrangement.
To my surprise, Peter offered to pay us $200 - $100 for the sample fee, and the other $100 as a personal gesture for me. I was deeply touched when I heard this, but I can't accept the extra $100. Instead, if he pays $200, we will deduct the entire $200 from the total amount of his bulk order.
Unfortunately, Peter informed us that the government has ordered their company to suspend production - their products are electronic cigarettes, which are harmful to health. We are truly sorry to hear this news, and I'm not sure how to comfort him.
We are very sad that our customer meets a big problem. I've been thinking about what I can do to support him - beyond offering encouragement and care, I'm afraid there's little else I can provide right now.
At last, good luck to my cusoter peter!